I used to work for a psychic hotline and techies did call me, believe it or not.
Most techies don't call psychic hotlines, but it's obvious they still believe in ESP. They believe that the non-techies learn technical knowledge just by contacting a techie, even though the techie does not actually explain anything.
The techie thinks they just have to mumble something, and the non-techie of course understands it.
Because the techie themself understands what they mean to say.
What is that but a practicing belief (an unconscious assumption) in thought transferance?
That must explain why so many techies do not feel they have to explain technical problems and solutions to non-techies using mere spoken or written words.
It's as though you went to a doctor and after they checked you over, they mumbled some Latin and then expected you to understand that meant you had a viral infection, and what you should do about it.
It will greatly help your career if you do actually learn how to speak and write clearly -- in a way
that the rest of us who don't have Computer Science degrees or MCSE certifications will understand.
I realize that we can be frustrating. Computers have gotten so cheap that some PC owners can barely read and write. They think they bought a magic box. Other users could pass the A+ exam themselves.
That makes it necessary for you to actually listen to the other person, gauge their level of understanding and word your questions and answers to their level.
If you don't nail it right away, you must decide whether you failed to fully communicate because you skipped over details you know so well you take them for granted and forget that that others don't know them, or you failed to get to the point.
That is, you use your increasing understanding of their level of thinking to modify the words you use to ask questions of them and then solve their problem.
I understand it's frustrating. But you know that if you want to query a database for some information, you must use the proper SQL commands in the proper format -- or you don't get an answer. If you want to add data to a database, there are standardized fields you must use -- or it won't accept the new records.
People are the same, just infinitely more complicated.
You want to learn something from them, ask in a way they will respond to. You want to tell them something, do it in a format they comprehend and respond to.
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